The following information regarding our policy and standards is set out so you the client can feel confident that we endeavour to give you a professional level of service.
- Our Consumer Credit Licence number is 594485 which can be verified with The Office of Fair Trading. Telephone: 0207 1211 8608.
- Our Data Protection Registration number is Z965949X and can be verified with the Data Protection Registrar. Telephone: 01625 545 745.
- We will negotiate and arrange a repayment plan with your creditors, based on the information supplied by you and our expertise.
- We will not act unlawfully.
- Clients that have a complaint should contact the Manager in writing. We guarantee that any complaint shall be dealt with between 1 and 7 working days of receipt in writing. If a complaint cannot be resolved to the clients' satisfaction then the client has the right to report us to the appropriate local trading standards organisation and/or to seek redress through the courts.
Clients' monies are held in a separate client account and distributions to creditors are made from this account up to 5 working days after receipt of cleared funds.
We will contact each client every six months for a review of their circumstances and negotiate with all remaining creditors.
In December 2001 the Office of Fair Trading issued a comprehensive set of Debt Management Guidelines to which we are required to conform.
Our Expectations
Our five Expectations:
- everyone deserves a warm welcome
- everyone deserves to be treated fairly
- everyone deserves to feel in control
- everyone deserves the opportunity to improve their life
- everyone deserves promises to be kept
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